Benefits:

Paid time off
Training & development

Customer Service Representative / Production Support

AlphaGraphics | Full-Time | Monday-Friday, 8:00 AM - 5:00 PM

About the Role

AlphaGraphics is looking for a dependable, friendly Customer Service Representative to be the first point of contact for our print and marketing customers. This is a hybrid role: you'll handle customer needs at the front counter, by phone, and by email, and when production gets busy, you'll jump in to help the production team keep jobs on schedule.

Responsibilities

Customer Service

Greet and assist walk-in customers, and answer phone calls and emails promptly and professionally
Understand customer needs and recommend the right products and services (printing, signage, banners, business cards, brochures, promotional items, etc.)
Prepare quotes, enter orders, and process payments accurately
Review customer files for print readiness and communicate any issues
Follow up on order status, pickups, and deliveries
Resolve customer concerns with a positive, solution-focused attitude

Production Support

Assist the production team during peak periods and rush deadlines
Help with tasks such as printing, cutting, trimming, collating, binding, laminating, packaging, and order staging
Load paper, replenish supplies, and keep work areas clean and organized
Perform quality checks to make sure finished jobs match order specifications

Requirements

Must be available to work Monday-Friday, 8:00 AM - 5:00 PM, reliably and on time
Excellent communication and interpersonal skills, in person, by phone, and in writing
Strong attention to detail and accuracy
Ability to multitask and stay calm in a fast-paced, deadline-driven environment
Willingness and ability to assist in production when needed
Basic computer skills (email, Microsoft Office, data entry)
Ability to lift up to 40 lbs, and to stand, bend, and move for extended periods
High school diploma or equivalent

What We Offer

Competitive pay of $15-$17 per hour, based on experience
8 company-paid holidays per year
Stable, full-time schedule with weekends off
On-the-job training in printing and production processes
Opportunity to learn and grow within a respected national brand
Team-oriented, creative work environment

Compensation: $14.00 - $18.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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