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Print Production and Customer Service Specialist San Francisco

Print Production and Customer Service Specialist

Full Time • San Francisco
Benefits:
  • Bonus Program
  • Transit Pass
  • Paid time off
Why Join AlphaGraphics SF Mission?

At AlphaGraphics, we don't just print; we solve problems. We are a fast-paced center where high-quality craftsmanship meets top-tier customer service. We’re looking for someone who enjoys everything from working with both new and current clients and loves the satisfaction of a perfectly finished print job as much as they enjoy building client relationships.

The Role: Front-of-House Pro, Back-of-House Expert

This is a Combination Production/Customer Service position.  You won't be stuck behind a desk or hidden in a warehouse. You will be integral to the success of the shop. This is a high-energy role where you touch everything with the team from the first "hello" to the final delivery to the client.
 
1. Client Experience (The "Face" of the Shop)
  • Be the one of the main points of contact for both new clients and long-term business accounts.
  • Translate "ideas" into "specs” consulting with clients on paper stocks, finishes, and timelines.
  • Manage the intake process using our MIS Software, ensuring every detail is captured for a flawless result.
2. Production & Finishing (The "Maker" Side)
  • Work with the production team members to deliver first-class results and ability to step in to run projects when needed.  
  • Able to operate digital print equipment with an eye for color accuracy and alignment.
  • Able to master the finishing touch: cutting, laminating, folding, scoring, and mounting.
  • Maintain a "zero-defect" mindset—catching errors before they reach the customer's hands.
3. Workflow Coordination
  • Collaborate with the Production Manager to synchronize production schedules.
  • Engage local and national delivery services to ensure clients get their projects when and where they need them. 
What You Bring to the Table

  • Print Experience: 1–2 years in a print shop, sign shop, or copy center is highly preferred. You should already know your way around a printer and the software used to create printed materials.
  • The "Juggler" Mindset: You can pivot from an equipment challenge to a friendly phone call without losing your cool.
  • Attention to Detail: You’re the person who notices a 2mm margin error from across the room.
  • Tech Savvy: Experience using software from companies like Adobe Creative Suite, Affinity or others used to create documents for printing is a big plus.
  • Reliability: We’re a small, tight-knit team. We need someone who "owns" their day and shows up ready to deliver success.
 
Why You’ll Love It Here

  • Variety: No two days are identical. You’ll work on everything from simple business cards to complex wide-format displays.
  • Impact: Your work is visible. You’ll see your projects out in the community every day.
  • Team Culture: We value autonomy. If you’re a self-starter, you’ll find a lot of freedom here to manage your workflow while working with a team of like-minded professionals.
Compensation: $25.00 per hour




*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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Competitive compensation
Flexible scheduling
Career path development
Hard work, collaboration, humanity, fun, and laughter