Sales Support Manager

About AlphaGraphics Marietta/Atlanta/The Battery
We help businesses communicate, grow, and stand out through high-quality printing, signage, and marketing solutions. Our work includes everything from business cards, brochures, and direct mail to large-format graphics, banners, vehicle wraps, interior signage, and complete brand campaigns. No two days are the same, and every project brings a new creative or production challenge.

If you enjoy working with both creativity and precision, like being part of a supportive team, and want a career where your work helps businesses succeed, AlphaGraphics Marietta/Atlanta/The Battery is a great place to grow!

About the Position:
As a Sales Support Manager at AlphaGraphics Marietta/Atlanta/The Battery, you will support the company’s President and assist our sales team with our most significant and strategic client accounts. Your role is essential in managing the details and day-to-day coordination that allows the team to focus on high-level client relationships and business growth. From overseeing job progress and communicating with production to handling administrative tasks and ensuring service excellence, you will be a central part of delivering the exceptional results our top clients expect.

Responsibilities
●        Provide direct support to leadership by coordinating key client projects, preparing accurate quotes, entering orders, and managing follow-ups with precision and urgency.

●        Acting as a reliable point of contact for our largest client account, ensuring prompt, professional communication and effective problem-solving.

●        Maintain up-to-date and organized client records, job tickets, and CRM entries to support efficient workflow and account visibility.

●        Collaborate closely with production, design, and fulfillment teams to ensure jobs are executed accurately and delivered on time, with special attention to priority accounts.

●        Track project timelines, flag potential delays, and communicate updates proactively to maintain client confidence and internal alignment.

●        Prepare high-quality sales materials, custom presentations, and collateral for meetings, events, or strategic client interactions.

●        Support strategic outreach efforts, including follow-ups, appointment setting, and targeted communication to reinforce account development and retention.

●        Help ensure a seamless and professional client experience throughout the sales and production process.

●        Perform additional tasks and special projects in support of the sales team as needed.

Measurables and Qualifications
●     Response Time to Internal & Client Requests: Respond to all requests, especially those related to key accounts, within an average of 4 business hours.

●     Quote Turnaround Time: Complete 90% of quote requests within 4 hours, ensuring accuracy and urgency in support of mission-critical projects.

●     On-Time Project Handoff to Production: Maintain a 95% success rate for clean and timely transitions to production, with minimal rework or delays.

●     Client Satisfaction Score (CSAT): Achieve 90%+ satisfaction in client follow-ups, reflecting responsiveness, professionalism, and execution quality.

●     Sales Rep Feedback: Maintain an 8/10 or higher satisfaction rating in quarterly evaluations from leadership and other team members, which indicates strong reliability and value.
Support Task Completion Rate: Complete 95%+ of assigned support tasks by or before the due date, ensuring consistent follow-through in a fast-paced environment.