Responsive recruiter

Benefits:

Dental insurance
Health insurance
Vision insurance

Job description

Overview:

The Project Manager is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met by effectively managing the customer’s project from conception to completion. We are seeking a motivated and customer-focused individual to join our team. As a Project Manager, you will be the first point of contact for our clients, providing them with professional and efficient service. Your primary responsibilities will include managing customer inquiries, processing orders, and ensuring customer satisfaction throughout the printing and signage process. Candidates must be detail-oriented and able to work on multiple projects in a time-sensitive environment.

Key Responsibilities:

Serve as the primary representative of the organization to our customers.
Provide outstanding customer service through both oral and written communications.
Convey to the customer our expertise in our products and services.
Prepare and process quotes, orders, and sample requests.
Communicate fully with internal and external customers and follow up promptly with quotes, requests, orders, and other tasks.
Communicate customer requirements (technical, proofs, lead-time, etc.) to our internal team per company policies and procedures.
Confer with customers by telephone, email, and in-person to provide information about products or services and to manage all customer-related communications.
Manage projects which includes creating timely estimates/quotes; following up on estimates, file sharing, approvals, and print production; ensuring delivery to the customer and completing closing steps in digital systems
Address and resolve customer issues and concerns with a positive attitude.
Collaborate with production team members to create estimates with appropriate lead times and pricing.
When appropriate, advise customers on orders and on the best strategies to achieve their desired outcomes.
Maintains customer accounts and records of customer interactions with details of inquiries, comments, or complaints.
Collect deposits or payments or arrange for billing.
Receive customers at the front door and handle their questions and needs.
Assist customers by answering product and service questions and suggesting information about other products and services.
Manage outside vendors for sublet/subcontractor projects, as needed.
Follow and comply with safety policies and procedures.
Participate in team meetings and contribute to a positive work environment.

Qualifications:

High school diploma or equivalent; some college coursework preferred
Previous experience in project management, preferably in the printing or signage industry
Strong written and verbal communication skills
Excellent organizational and time management abilities
Detailed-oriented with a focus on accuracy and quality
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem
Ability to learn and use industry-specific software and tools
Project management skills and the ability to manage multiple tasks and priorities
Ability to work independently and as part of a team
Positive attitude and a commitment to providing exceptional customer service

Compensation: $17.50 - $23.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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