Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

IT Help Desk Support Specialist (Temporary)

Remote Flexible = WFH Monday and Friday, In office Tuesday, Wednesday, and Thursday

This role will be accepting applications until 11/30/2024.

As an established market leader in the Design, Print, and Shipping space we empower our network of owners to build upon AlphaGraphics’ and PostNet’s demonstrated recipe for success and continuously push the creative boundaries for our end customers.

While our plans and goals continue to grow, so too does our corporate team! We are eagerly looking for a Help Desk Support Specialist to join us fulltime in Lakewood, Colorado.

Reporting to our Director of Support, the Help Desk Support Specialist is primarily responsible for the investigation, resolution, or facilitation of software and hardware problems for franchisees and field-based teammates, and other related activities in support of the AlphaGraphics and PostNet brands.

What We Expect of You

Answer, evaluate, and prioritize incoming telephone, voice mail, chat, and e-mail requests for assistance from teammates experiencing problems with hardware, software, networking, and other computer-related technologies
Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error
Establish yourself as a subject matter expert in our print and order management software and provide an escalated level of support to our centers
Determine root cause of hardware issues such as network, desktop/laptop, printer, or cabling’
Perform incident recognition, research, isolation, resolution and follow-up for routine user problems
Log and maintain all documentation in tickets for calls, voice mails, chats, emails, and walk ups using IT Service Management system
Make recommendations to reduce call volume and improve related processes and procedures
Document incidents and consult with outsourced programmers to explain software errors to recommend changes to programs
As our subject matter expert, collaborate with vendors on enhancements and identify opportunities for improvements to their software that further advance our use of the platform
Tests software and hardware to perform user acceptance testing and if results meet user requirements
Writes or revises user Knowledge Base articles as needed’
Provide Tier 2 support as appropriate
Installs desktop/laptop computers for corporate staff and sets up software, and peripheral equipment
Other related duties may be assigned

What You Bring to the Table

Print Shop, retail shipping or business center experience preferred
Help desk experience and proficiency
Positive can-do attitude; flexibility, adaptability, and business acumen
Strong attention to detail and ability to work under tight deadlines
Strong numeracy and problem-solving skills
Technical ability to troubleshoot software and hardware. Network equipment experience a plus
Self-motivate desire to complete projects by deadline
Able to work in a fast-paced environment while delivering result and meeting deadlines

What You Can Expect of Us

Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each team member
A commitment to professional development and support of your individual growth
An opportunity to make a deep impact and fully contribute to the growth of our organization
Compensation: $25/hour
Annual performance bonus up to 20% based on individual and team goals
Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(k) Match, Life Insurance, Short-term and Long-Term Disability, Pet Insurance, Identity Theft Protection, and a completely free Employee Assistance Program
Flexible start times and ½ day Fridays during the Summer and Winter months!

U.S. Business Holdings, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

Flexible work from home options available.

Compensation: $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At PostNet and AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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Competitive compensation

Flexible scheduling

Career path development

Hard work, collaboration, humanity, fun, and laughter